Carefree maintenance and support.

Facilities with limited in-house technical support will benefit from our all-inclusive package. It enables you to easily forecast costs for the full life cycle of your equipment, and minimise unplanned expenses. We take care of everything for complete peace of mind.

The comprehensive maintenance package (GOLD) includes the repairs maintenance and any additional callouts (subject to limits) to rectify technical malfunctions in the equipment, including parts, labour, and travel. Maintenance performed within the scope of a comprehensive package, will be given scheduling priority.

To ensure optimal ventilator performance an annual preventive maintenance (PM) is required. Our field service team will perform the PM on-site to keep your equipment in top shape and minimise downtime.

This eliminates most problems before they occur. Repairs maintenance is not included in this package. In case of additional call-outs a discount of 20% applies to standard call-out fee, parts and labour.

Happy to do the pre-planned maintenance of the ventilators and leave the repairs to the experts Hamilton Medical offers the corrective maintenance only package. Repairs are few and far between so when a tricky one arrives this package allows you the peace of mind that the repair will be carried out by the team that are experts in diagnosis and repair.

This package covers the rectification of technical malfunctions in the equipment (subject to call-out limit) and includes two spaces on the per hospital per device platform as standard, on the one-day face-to-face pre-planned maintenance course at the Hamilton Medical Head Office in Birmingham.

Hamilton Medical offers service training courses for hospital technicians at the Hamilton Medical Head Office in Birmingham. If multiple Service Technicians need to be trained for the same customer training can also be organised on-site (a minimum of four delegates).

The training consists of two full days of instruction per ventilator. Participants learn how to perform mandatory preventive maintenance, test software, as well as calibrate and repair Hamilton Medical devices. The certificate received after successful completion of the service training modules is valid for three years.

The training costs for one Service Technician is included with each purchase and covers the training sessions, meals, and accommodation when necessary.

All Hamilton Medical devices come with a two-year factory warranty. Factory warranty covers all corrective maintenance including parts and labour, and includes year one preventive maintenance.

During the factory warranty period, the warranty can be extended for up to 6 years (8 years total). The warranty extension must be purchased within the two-year factory warranty. Extended warranty covers ventilator parts and accessories for the duration of the warranty. The warranty does not include the costs of labour and travel expenses for repairs or pre-planned preventative maintenance.